Terms of Service
Effective 6 October 2026 · Javoosi Inc. d/b/a TechSuppAI
These terms govern your use of techsuppai.com and the diagnostic reports it produces. By using the service you agree to them. If you do not agree, please do not use the service.
1. Who we are
TechSuppAI is operated by Javoosi Inc., serving the West Houston and Katy, Texas area. Contact: support@javoosi.com · 832-217-6609.
2. What the service does
You submit vehicle information, symptoms, trouble codes, and optionally scanner files or photographs. An artificial-intelligence system analyses that information and returns a written diagnostic report, after which you may ask a limited number of follow-up questions about the same case.
The report is informational guidance, not a guarantee
No one inspects your vehicle. The report reasons only from what you provide, and its rankings, probabilities, and cost figures are estimates. Full detail is in our Diagnostic Disclaimer, which forms part of these terms.
3. Who may use it
You must be at least 18 years old and able to enter a contract. The service is intended for vehicle owners and professional technicians in the United States.
4. Your responsibilities
- Provide accurate, complete information. Report quality depends on it.
- Verify findings independently and follow current manufacturer service procedures before performing any repair.
- Use your own judgement about whether a vehicle is safe to operate.
- Only upload files you have the right to share, and do not upload other people's personal information unnecessarily.
- Do not use the service to break the law, to defeat emissions or safety equipment, or to resell reports as your own diagnostic product without our written permission.
5. Pricing and payment
| Service | Price | Includes |
|---|---|---|
| Free check | $0 | Short preliminary checklist. Limited uses per day. |
| Standard | $5.99 | Full report + 3 follow-up questions |
| Pro | $14.99 | Deeper analysis, live recall/bulletin search + 13 questions |
| Master Tech | $29.99 | Deepest analysis, live search + 25 questions |
| Question top-up | $10.00 | 10 additional questions on an existing case |
Each purchase covers one vehicle and one diagnostic case. Payment is taken before the report is produced, by card or by an access code issued after payment by Zelle, PayPal, or cash. Prices are in US dollars and may change; the price shown when you pay is the price that applies.
6. Refunds
- If no report is delivered because of a technical failure on our side, you receive a full refund, or we produce the report manually at no extra charge — your choice.
- If a report is delivered, it is a digital product supplied immediately, so it is generally non-refundable. However, if you believe the report is inadequate or wrong, contact us within 7 days and we will review it. We may re-run the case, escalate it to a higher tier at no charge, or refund it. We would rather fix it than keep the money.
- Unused follow-up questions have no separate cash value.
Refund requests: support@javoosi.com with your ticket number.
7. Your case and how long we keep it
You receive a ticket number. With that number and the email address on the case you can reopen the report and use any remaining questions. Follow-up conversations stay open for 60 days; the report itself is retained longer so you can retrieve it. See the Privacy Policy for detail. A case may be closed by you, or by us after it is resolved.
8. Intellectual property
The report we produce for your case is yours to use, keep, print, and share with a shop or customer. The website, its design, prompts, and underlying systems remain ours. Please do not scrape the service, resell reports as a competing product, or use our content to train another model without written permission.
9. Third-party services
We rely on third parties to operate: Anthropic (AI processing), Cloudflare (hosting and storage), Stripe (card payments), and Resend (email delivery). Their handling of data is covered in our Privacy Policy. We are not responsible for outages or failures of these providers, though we will always try to make your case right.
10. Availability
We aim to keep the service running but do not promise uninterrupted availability. We may change, suspend, or discontinue features. If we discontinue the service entirely, we will give reasonable notice so you can retrieve your reports.
11. No warranty
The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that any diagnosis is correct, complete, or that following it will resolve a fault.
12. Limitation of liability
To the fullest extent permitted by law, Javoosi Inc. and its officers, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost time, vehicle damage, parts purchased unnecessarily, towing, loss of use, or personal injury arising from your use of or reliance on the service.
Our total liability for any claim is limited to the amount you actually paid us for the case giving rise to the claim.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.
13. Indemnification
You agree to indemnify and hold Javoosi Inc. harmless from claims arising out of your misuse of the service, your breach of these terms, or repairs and decisions you make based on a report.
14. Changes to these terms
We may update these terms. The effective date at the top shows the current version, and continued use after a change means you accept it. Material changes will be noted on this page.
15. Governing law
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Harris County, Texas, and both parties consent to that jurisdiction.
16. Contact
Javoosi Inc. d/b/a TechSuppAI
West Houston / Katy, Texas
support@javoosi.com · 832-217-6609