Privacy Policy
Effective 6 October 2026 · Javoosi Inc. d/b/a TechSuppAI
This explains what we collect when you use techsuppai.com, why, who else processes it, and how long we keep it. Plain language, no surprises.
The short version
We collect what we need to produce your diagnosis and let you come back to it. We do not sell your data or send marketing you did not ask for. We never see or store your card number — Stripe handles that. You can ask us to delete your case at any time.
What we collect
| Category | What it includes | Why |
|---|---|---|
| Contact | Name, email address, phone number (optional) | To deliver the report, let you reopen your case, and answer questions |
| Vehicle | Year, make, model, engine, mileage, transmission, fuel type, and VIN if you enter one | The diagnosis is meaningless without it |
| Problem | Symptoms, trouble codes, conditions, prior repairs, what another shop told you | This is what the AI analyses |
| Uploads | Scanner reports, data logs, photographs you attach | Read as evidence during diagnosis |
| Technical | IP address, browser type, timestamps | Security, and limiting abuse of the free check |
| Payment | Amount, date, and a payment reference — never your card number | To confirm a purchase and handle refunds |
Please do not upload documents containing other people's personal information — such as a customer's driver licence or insurance paperwork — when a photograph of the fault would do.
How we use it
- To produce your diagnostic report and answer your follow-up questions
- To email you a copy of the report
- To let you reopen your case with your ticket number and email
- To process payments and handle refunds
- To keep the service secure and prevent abuse of the free tier
- To improve our service — reviewing how reports performed, especially when you tell us the outcome by closing a case
We do not sell your personal information, and we do not share it with advertisers.
Who else processes your information
We use these providers to run the service. Each receives only what it needs:
| Provider | What it receives | Purpose |
|---|---|---|
| Anthropic | Your vehicle and problem details, uploads, and questions | AI analysis that produces the report |
| Cloudflare | All site data, stored in its database and key-value storage | Hosting and storage |
| Stripe | Your card details (directly — not via us), email, amount | Card payment processing |
| Resend | Your email address and the report | Delivering your report by email |
We may also disclose information if required by law, to protect someone's safety, or in connection with a sale or transfer of the business.
Card payments
Card details are entered on Stripe's own secure payment page and go directly to Stripe. They never pass through or get stored on our servers. We receive only a confirmation that payment succeeded, plus a reference number.
How long we keep things
| Data | Retention |
|---|---|
| Your diagnostic report and case record | Kept so you can retrieve it later, until you ask us to delete it |
| Follow-up conversation | 60 days from last activity, then automatically deleted |
| Uploaded files (scans, photos) | Used to produce the report; not retained in the ongoing conversation record |
| Free-check usage counters (IP based) | About 36 hours |
| Payment records | As required for tax and accounting purposes |
Your choices
- Get a copy of what we hold about you
- Correct anything inaccurate
- Delete your case and personal information — note that we may keep minimal payment records for accounting
- Opt out of the report email — tell us and we will not send it
Email support@javoosi.com with your ticket number. We respond within 30 days. Texas residents and residents of states with privacy statutes may have additional rights; we honour these requests regardless of where you live.
Storage in your browser
The site saves a draft of your form in your own browser (local storage) so you do not lose your work if the page closes. That stays on your device, is never sent to us until you submit, and is cleared once your diagnosis is delivered. We do not use advertising or tracking cookies.
Security
Traffic is encrypted in transit (HTTPS), data is stored on Cloudflare's infrastructure, and administrative functions are password protected. No system is perfectly secure, so please do not send us information you would not want stored — and never send passwords or financial account numbers in a symptom description.
Children
The service is not directed at anyone under 18, and we do not knowingly collect their information. If you believe a child has provided information, contact us and we will delete it.
Changes
If we change this policy we will update the effective date above, and note material changes on this page.
Contact
Javoosi Inc. d/b/a TechSuppAI
West Houston / Katy, Texas
support@javoosi.com · 832-217-6609